Designing clarity into complex products.

Eight years taking enterprise products only their builders understood, and making them obvious.

I studied behavioural sciences before I studied design. So I find out what people are actually doing before I decide what to draw. Then I test it, and test it again. Three design systems. Twelve designers across time zones. Eight product managers, one designer.

Four products. Made obvious.

Security, telephony, ride-hailing and field service. Each one started as something only its builders could use.

Infinipoint

Policies admins can build on their own.

A policy catalog nobody could use, rebuilt into a four-step flow. Then the multi-factor authentication flow, end to end.

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Vonage

Handing control back to the customer.

Internal teams used to configure every virtual receptionist. Now customers do it themselves. Plus team messaging for web, iOS and Android.

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Vonage team messaging: conversation list and an open thread

Juno

Rebuilding trust in the support system.

Usability tests with the support specialists themselves shaped a new design system for the console, and a group account flow for the app.

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ClickSoftware

Two years. Eight product managers.

The only designer for eight product teams: a chat app, a scheduling game, strategic planning, a native mobile app and the design system behind them.

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ClickSoftware ServiceEdge on laptop, phone and desktop

Research first. Systems that scale.

Screen-by-screen usability test review sheet — **Test with the real users.** Juno's console was reviewed screen by screen with the support specialists who use it all day.

Infinipoint component library: progress bar, buttons, text fields, filters and navigation rules — **Write the rules down.** The Infinipoint component library, including how navigation behaves, not only how it looks.

Juno support system 1.5 design system: typography, menus and input states — **Systems before screens.** Juno Support 1.5: type, menus and every input state, defined before the redesign shipped.

ClickSoftware mobile design system components — **Make it usable by developers.** At ClickSoftware the hardest part of the design system was convincing people they needed one.

A self-learner, crazy about art and psychology.

I'm a product designer specialising in web and mobile. Behavioural sciences came first and still shape how I work: I want to know what people actually do before I decide what to draw.

Senior Product DesignerInfinipoint

Design manager for every product the company made: mobile, web and every edge experience.

2.4 years

Product DesignerVonage

Figma with 12 designers worldwide. Complex systems, usability testing, running the design system and managing designers across the world.

2 years

Product DesignerJuno, maternity-leave replacement

Mobile and web, Sketch libraries and a design system. Redesign, usability tests, micro-animations and design QA.

5 months

Independent Product DesignerAT&T, Vulcan and more

From icons and maintaining existing products to new design systems and dashboards.

1 year

UX/UI DesignerClickSoftware

Complex screens alongside 8 product managers and their developers. Partner in building the company's design system.

2 years

Design & Visual CommunicationStudio 6B · 2015–2016

Behavioral SciencesTel Aviv–Jaffa Academic College · 2011–2014

Let's make something clear together.

reutbrill8@gmail.com

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