Vonage
Handing control back to the customer.
Working in Figma with 12 designers worldwide: characterising and designing complex systems, usability testing, and running the design system across the team.
- Product DesignerRole
- 2 yearsDuration
- 12 designersTeam, worldwide
Virtual Receptionist
From internal tool to self-service.
Redesigning a product that was unusable in terms of user experience. Internal teams used to define the settings for every customer. Today, customers do it themselves.
Flow 1. Receptionist details
Flow 2. Schedules and call flows
Flow 3. The weekly schedule
Team Messaging
One conversation, on every screen.
Team messaging for web and mobile, iOS and Android.